Software AG Customer Success Story

Software AG’s US-based Professional Services group went into production with OpenAir in November 2005 and experienced significant results in regard to adoption rate and productivity level. This progress was noticed by other groups within the PS organization and, as a result, OpenAir was recommended and verified as the tool of choice for all international offices.

“One 40-employee office is expecting an 8% reduction in administration overhead,” said Jodi Cicci, Director of US Project Management Office at Software AG. “Another office gained immediate visibility into its project data after previously needing to go back and forth with Finance to reconcile information.”

To test the viability of OpenAir at a corporate level, Software AG performed a gap analysis to measure the success or failure of OpenAir across six focus countries. “In some cases an office had developed home-grown systems and in other cases they had installed a vendor product,” said Cicci. “With some customization, in every single case OpenAir met everyone’s needs.”

OpenAir was proven by the analysis to be a sufficient tool for every office to use and would also be of benefit from a corporate perspective as it would enable the organization to pull company-wide data from a single system.