Beyond ROI
When you're evaluating PSA Software, ROI is only half the story! This whitepaper shows you how to fully incorporate the real lost opportunity costs associated with operating a services organization without automation, including such aspects as strategic visibility and planning capabilities, and additional factors that greatly impact project profitability, organizational alignment and communication, employee morale, career pathing, client satisfaction, reduced dependence on third party partners...
2010 TSIA Member Technology Spending Report: Professional Services
TSIA’s fourth annual member technology survey is complete, documenting member adoption, satisfaction and planned spending across 24 areas of services and technology used by professional services, field service and support services. According to the survey, TSIA members have an average annual budget of $2.46 million to purchase, implement and maintain service technology. Though 2009 was a tough budget year, several areas of technology saw increased adoption over the last year, particularly...
The 2011 Professional Services Maturity Model Benchmark
This highly anticipated annual benchmark from SPI Research provides in-depth information on the best practices, technology, and trends in the professional services industry. Not just about tracking data, this report is a valuable tool by which you can measure the maturity of your own professional services organization. A $995 value if purchased directly from SPI Research, the report is yours free of charge, compliments of NetSuite OpenAir.
The Power of PSA
The key to running a profitable professional services organization is optimizing billable staff time and reducing overhead costs. Are you ready to turn in your disconnected, manual systems and streamline the way you run your services business? This white paper from SPI Research, a recognized authority in technologies that impact the services sector, will give you valuable insight and data about services companies who have leveraged professional services automation (PSA) solutions to...
A Diagnostic Checkup for Your Services Organization
Whether your company is considering a PSA solution, recently deployed one, or has been using one for years, it is imperative from time to time to conduct a diagnostic checkup of your services organization and its processes. Every business changes over time and services organizations are no exception. Examples of change are changes in leadership, acquisitions and expansion of service offerings. Like any living entity, services organizations grow, change and require maintenance. Processes within...
Calculating Utilization in a Services Company
Whether you’re running a consulting firm, software company, or other project-based organization, utilization is an important issue for all services organizations. Maintaining high utilization of your employees drives higher billings, higher revenue and ultimately, higher profits. It is also a critical measure of financial success and sustainability. Yet tracking and measuring utilization poses challenges. The goal is simple: establish a policy for calculating utilization that is...
Eliminate the Whiteboard and Dartboard
Organizations that use the “whiteboard” and “dartboard” approach to resource management are, in effect, playing a game of chance. What if the whiteboard is “erased” or the dart hits the wrong resource? In this white paper, learn how you can manage your mission critical staffing decisions with accurate, up-to-date resource utilization and skills data that can only be provided through the marriage of a Professional Services Automation (PSA) solution and sound...
Critical Success Factors to Automating Your Global Services Delivery
In today’s economic situation, much has been made about the need to automate business processes to cut overhead costs and accelerate services to the marketplace. This can prove difficult for any organization due to a variety of mitigating factors including budget constraints, executive support, and unexpected changes to project scope. These issues manifest themselves exponentially when dealing with enterprise, multi-national corporations. This need for automation is more important than...
Seven Best Practices for SMB Deployments of SaaS
Although growing trends illustrate that enterprise corporations are moving towards on-demand Software as a Service (SaaS) solutions, traditionally this platform has been most popular with small to mid-sized businesses(SMBs). Online, hosted offerings present a cost effective option to more expensive, slower to deploy client server options. Regardless of the size of the customer, the deployment methodologies involved vary greatly from company to company. Smaller organizations tend to work with...
Professional Services Business Optimization
This whitepaper by RTM Consulting outlines a framework for PS Business Optimization. Topics covered include key drivers for success for each element of the framework, actions that the PS organization can take to impact the drivers, a foundation for how a PS executive can move from tactical PS activities to strategically driving the PS organization to new levels of success.